Shipping policy
SHIPPING POLICY
Lucce Jewelry
General Information
We proudly ship worldwide.
All orders are carefully prepared and shipped with tracking information so you can monitor your delivery every step of the way.
Processing and delivery times may vary depending on destination, local holidays, and high-volume periods such as Christmas or major sales events.
Order Processing Time
All orders are processed within 1–2 business days.
Personalized pieces may require additional production time as outlined below.
Business days refer to Monday through Friday, excluding holidays.
Estimated Delivery Times
🇺🇸 United States
4–8 business days
🇬🇧 United Kingdom
4–8 business days
🌍 Rest of the World
6–12 business days
Delivery times are estimates and may vary depending on local postal services and customs procedures.
Personalized Products
Personalized items require additional production time before shipment.
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Standard personalization: +2–5 business days
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Highly customized pieces: up to 8–10 business days
Where applicable, this information will be clearly displayed on the product page.
Shipping Costs
Shipping costs (if applicable) are calculated and displayed at checkout before payment confirmation.
From time to time, we may offer promotional free shipping.
Tracking & Secure Shipping
All orders include tracking information.
You will receive a tracking number via email once your order has been shipped.
If your package is confirmed lost in transit, we will send a replacement at no additional cost.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are not included in the product price and are the responsibility of the customer.
We recommend checking with your local customs office for further details.
Delays & Exceptional Circumstances
While we strive to meet the estimated delivery times, delays may occur due to circumstances beyond our control, including:
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Customs inspections
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Postal service disruptions
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Severe weather conditions
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High seasonal demand
During peak seasons, delivery times may be extended.
Delivery Guarantee
If your order has not arrived within 30 days from shipment, please contact us and we will investigate immediately.
Where applicable, we will offer either a replacement or a refund.
Contact Us
For any questions regarding your order or shipping, please contact:
Our team is happy to assist you.